Your information

Privacy Policy

Last updated: July 2026 · Aligned with POPIA (Act 4 of 2013)

Tammy Reader Biokineticist, Die Boord, Stellenbosch is a sole-practitioner practice, and Tammy Reader is the responsible party for the personal information you share with it. This policy explains what is collected, why, and your rights under the Protection of Personal Information Act (POPIA).

What I collect

Contact details (name, phone, email), the identifiers needed for your patient file, medical aid details for invoicing, and health information: your medical history, referral letters, scans and reports, assessment findings and treatment notes.

Why I collect it

To assess and treat you safely, to keep the clinical records the HPCSA requires of every registered practitioner, to invoice you and enable your medical aid claim, and to communicate with you about appointments and your programme. Nothing is collected beyond what these purposes need.

Health information is special personal information

POPIA treats health details as special personal information. Yours is processed only with your consent and only for your treatment and care, under the confidentiality obligations and ethical rules that bind an HPCSA-registered healthcare professional.

Who it is shared with

Only where your care or the law requires it: your referring doctor or other treating practitioners (with your consent), your medical aid via the details on your invoice, and authorities where disclosure is legally required. Your information is never sold or used for third-party marketing.

How long records are kept

Clinical records are retained as HPCSA guidelines require — for adults, at least six years after the record becomes dormant; for minors, until six years after their 21st birthday — and are then securely destroyed.

How it is protected

Reasonable technical and organisational safeguards protect your records: locked storage for paper files and password-protected, access-controlled systems for electronic records. In the unlikely event of a breach, the relevant authorities and affected patients will be notified as POPIA requires.

Your rights

You may ask what information the practice holds about you, request that it be corrected or updated, withdraw consent, or object to processing — just contact the practice on +27 72 128 5821 and it will be sorted out.